Términos del servicio
Service Description and Scope
The service provider utilizes this platform to present a diverse array of products and/or services. This encompasses software licensing, cloud storage solutions, and customized IT solutions. Users are required to precisely categorize the products or services they seek, corresponding to the actual features and functions. The service scope adheres to the capabilities and options available in the platform's officially released version.
Account Registration and Management
During the registration process, users are obliged to complete identity verification using government - issued IDs. Each individual can hold only one active account. Account owners are solely accountable for safeguarding their passwords and are answerable for all actions executed under their accounts. Accounts that remain inactive for more than 18 months may be suspended by the platform.
After - Sales Commitment
1. Warranty: A 12 - month warranty is provided for any defects in the software's functionality. This includes free software updates and bug fixes.
2. Support: 24/7 remote support is available for any technical issues. On - site support can be arranged within 48 hours for complex problems.
3. Return Policy: A full refund can be requested within 14 days if the software fails to meet the specified requirements.
4. Training: Free online training sessions are offered to help users master the software's functions.
User Responsibilities and Restrictions
Users must abide by international and local laws and avoid:
· Uploading malware or viruses to the platform.
· Sharing account credentials with unauthorized third parties.
· Conducting unauthorized data scraping from the platform.
· Using the platform for spamming purposes. The platform has the right to block non - compliant accounts and take legal action if necessary.
Liability Limitations
1. The platform is not liable for any data loss or damage caused by a user's improper use of the service.
2. In case of network outages due to external factors, the platform's liability is limited to service credits equivalent to the downtime period.
3. The maximum liability of the platform is capped at 50% of the total service fees.
4. User - created content on the platform remains the property of the user, but the platform can use it for promotional purposes with proper attribution.
Dispute Resolution
Disputes should first be resolved through friendly negotiations. If no agreement can be reached, the case will be submitted to an international arbitration panel. This agreement is governed by international commercial law. The breaching party shall pay 20% of the contract value as liquidated damages.
Amendment and Termination
The platform reserves the right to modify the terms of this agreement with 45 days' prior notice. Continued use of the service after the notice period implies acceptance of the changes. Termination conditions include:
· Gross violation of the agreement's terms.
· Provision of false information during registration.
· Insolvency of either party. Upon termination, users must transfer or delete all data stored on the platform.
Confidentiality
Both parties are required to protect each other's business secrets and sensitive information obtained during the cooperation. The confidentiality obligation remains in effect for 3 years after the contract termination. Any unauthorized disclosure will result in compensation for actual damages.